Return and Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to return a product for refund, please email our customer support by email: support@vaportiger.com for a return request. Please provide as many details as possible, including Order #, Full Name, Address, Phone Number, and Reason for the return. If the return is approved, you will get further directions on shipping the package back to us.

Vapertiger® will accept product returns and provide you with a refund where:

  • The product is faulty or is not of acceptable quality; or
  • The product does not match the sample or our description; and
  • For all refund applications you must present your proof of purchase.

Vapertiger®  will not accept product returns or provide you with a refund where;

  • The customer determines that the taste of the product does not align with their expectations. 
  • The customer is not able to provide proof (photo/video) of the item/s concerned.

Any Cosmetic Damage or Issues with Goods Received Must Be Reported Within 24 Hours of Delivery Confirmation. Reporting of delivery issues outside of this window may not qualify for compensation. Photographic or Video evidence of all issues is mandatory.

Please note that we require you to email/send a video or picture of damaged or defective merchandise prior to sending the items back to help us. This is required to help us understand the issue. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@vaportiger.com.

Contact us at support@vaportiger.com for questions related to refunds and returns.